At Zenetic Supplements, we understand how easy it is to get caught in the cycle of long hours, constant stress, and the feeling of never being enough. Between work, family, and trying to stay healthy, balance can quickly slip away — leaving you drained physically, mentally, and emotionally. Doubts creep in, and most so-called solutions out there feel too complicated or simply don’t work. That’s why we created Zenetic Supplements: simple, effective support designed to help you restore balance, boost your energy, and strengthen both body and mind. Our mission is to make wellness feel achievable — so you can move forward with clarity, confidence, and vitality.
Annuleringsbeleid
Cancellation Policy – Zenetic Supplements
At Zenetic Supplements, we understand that sometimes plans change — and we’ll always do our best to help if you need to cancel or modify your order. However, because we process and ship orders very quickly, cancellations are only possible within a short time window after placing your order.
Order Cancellation Window
Orders can be canceled within the first few hours after purchase — ideally within 2 hours of placing your order.
Once an order has been processed or shipped, it can no longer be canceled.
If you wish to cancel, please contact our team immediately at:
📧 support@zeneticsupplements.com
Please include your order number and “Cancellation Request” in the subject line of your email so our team can assist you as quickly as possible.
If Your Order Has Already Shipped
If your order has already been shipped or is in transit, it unfortunately cannot be canceled.
In this case, you can follow our Return Policy once you receive your order — provided the product is unopened, unused, and in its original packaging.
For hygiene and safety reasons, opened or used supplement products (including bottles where seals are broken or gummies have been consumed) cannot be returned or refunded.
Pre-Orders & Subscriptions
If you’ve placed a pre-order or subscribed to recurring deliveries, you may cancel any upcoming shipment up to 48 hours before your next scheduled billing date.
To cancel a subscription, log in to your Zenetic account or email us at support@zeneticsupplements.com.
Refunds for Canceled Orders
If your order is canceled in time (before shipment), a full refund will be issued to your original payment method.
Please note that your bank or credit card provider may take a few business days to process and post the refund to your account.
Exceptions
We cannot cancel or refund:
-
Orders that have already been shipped or delivered
-
Products that have been opened, used, or tampered with
-
Sale or promotional items
-
Gift cards or digital products
Need Help?
If you have any questions or concerns regarding your order or our cancellation policy, please reach out to us at:
📧 support@zeneticsupplements.com